COVID19 DELIVERY UPDATE – for safety we have decided to reduce our dispatches down to twice a week. We understand that deliveries during this time are taking a little longer to arrive – so please allow up to 7 working days from dispatch. Thank you x
We ship to the UK only from Milton Keynes.
Orders under £20 will be charged at a flat rate £2.95. Orders over £20 will qualify for FREE shipping.
Orders are usually shipped within 2-3 business days but please allow a few extra days around busy times of the year such as Christmas.
A5, A4 and A3 prints are sent cellophane wrapped and cardboard backed in a hardback envelope while A2 posters are sent securely rolled in a tube.
Items are sent by Royal Mail 1st class which should be delivered next day and whilst we make every effort to make sure your print(s) is delivered for a specific time, we cannot be responsible for any postal service delays. Please note that weekends and holidays are excluded from processing and shipping times. Delivery within the UK is approximately 2-3 business days after dispatch. Please allow an extra few days at busy times of the year such as Christmas.
You will receive an email once your order has been dispatched.
Refused and undeliverable orders
The customer is responsible for supplying the correct shipping address. We print the address directly from the details provided so please ensure these are correct upon checkout.
Any orders that are undeliverable due to an incorrect address are the responsibility of the customer. In the case you would like us to re-ship a refused or undeliverable package, a shipping fee will be charged.
Returns must be made within 14 days of the delivery date. Returns postmarked outside of the 14 day return policy will be returned to sender.
In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is “specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): are non-refundable.” Customers are responsible for ensuring all personalised details are correct when the order is placed. We will not be held responsible for any errors that are down to the customer.
Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. Original shipping fees are non-refundable. When your return is received and processed, we’ll email you a refund notification. It will normally take 3-5 business days to process a refund.
How to make a return
Customer is responsible for return shipping costs. Return your item(s) using an insured postal carrier. We are not responsible for missing, damaged, or packages lost in transit. To return your items, please send them back to the address below. Please include name and order number.
Slinky Prints, Challenge House, Sherwood Drive, Bletchley, Milton Keynes, MK3 6DP.
Item(s) you wish to exchange must be in their original state and in their original packaging. If any items are damaged or have clearly been used they will be returned to sender.
In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is “specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): cannot be exchanged.” Customer is responsible for shipping costs to exchange the order.
To exchange your items, simply return them following the instructions above. Make sure you include the full name of the person on the original order and your order number. Include in the parcel details of what you would like to exchange it for. Only like for like items will be exchanged.